Shipping & Returns

We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship internationally at this time. All prices are in US dollars.

• Orders are packed within 1–2 business days (Monday to Friday, excluding holidays).
• Standard delivery typically takes 3–7 business days after dispatch.
• You will receive tracking by email as soon as your parcel leaves us.
• If we cannot ship within 30 days of your order, we will email you, offer to wait, and refund you promptly if you prefer to cancel.

Shipping is free on US orders over $75. Below that, a flat rate is calculated and shown at checkout before you pay. Sales tax is calculated at checkout based on your delivery address.

Once a parcel is with the carrier, delivery times are out of our hands. If tracking stops updating for more than 7 days, or your order arrives damaged, email us within 14 days of the delivery date with photos and we will replace it or refund you.

• Unworn pieces can be returned within 30 days of delivery, in their original packaging and undamaged.
• Earrings are final sale for hygiene reasons and cannot be returned unless they arrive faulty.
• Sale and clearance items are returnable on the same terms as full-price items unless the product page says otherwise.
• Return shipping is paid by you unless the item is faulty or we sent the wrong piece, in which case we cover it.
• Refunds are issued to your original payment method within 5–10 business days of us receiving the return.

If a piece fails through no fault of your own within 30 days of delivery, contact us with photos and your order number and we will repair, replace or refund it. Damage from wear, impact, chemicals, chlorine or perfume is not a fault.

Email hello@aiaandroe.com with your order number and what you would like to return. We will reply within 2 business days with the return address and instructions. Please do not send anything back before you hear from us.

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, treat it as a return.